This page is intended for use by health and care professionals looking for more information about echo – end of life care hub for Coastal West Sussex.  If you are a member of the public looking for additional information about end of life care services in Coastal West Sussex then please take a look at the resources page.

What is echo?

echo is a 24/7 telephone service which aims to improve the coordination and delivery of end of life care across Coastal West Sussex by linking key services via a 24/7 telephone coordination hub.

The service aims to improve the coordination and delivery of end of life care for patients across coastal West Sussex by linking key service providers together via a 24/7 telephone coordination hub.

How will echo help?

Staffed by trained nurses, echo will act as a 24/7 single point of contact for health care professionals, patients, carers and family members. echo nurses will provide advice and support, refer or signpost to other services and mobilise rapid response teams if necessary.

Clinicians will be able to access advice and information about end of life care from the echo nurses, where necessary echo nurses will be able to access 24/7 support from local specialist palliative care nurses and consultants.

echo will also be responsible for managing the locality’s Electronic Palliative Care Coordination System (EpaCCS) which will enable the recording and sharing of people’s care preferences and key demographic and clinical information with those delivering their care.

What are the benefits of echo?

It is hoped that echo will provide a number of benefits to patients and clinicians across Coastal West Sussex. These include increasing the number of people who are able to die in their preferred place, a reduction of inappropriate hospital admissions, reducing workload for clinicians and better information sharing across the wide range of services that patients at the end of their life will come in to contact with.

This new approach has been commissioned by Coastal West Sussex Clinical Commissioning Group (CCG) and will be delivered by a partnership of Sussex Community NHS Foundation Trust (SCFT), Western Sussex Hospitals NHS Foundation Trust, Macmillan Cancer Support, St Barnabas House, and St Wilfrid’s Hospice, Chichester.




A5 patient leaflet


A5 consent form


A4 SPICT guide


Syringe Driver Instruction Chart


LCS for Emergency Palliative Care Medicines


Palliative PRN Instructions


Collaborative Hub


Echo Working Model

Contact information

echo Coastal West Sussex
Sussex Community NHS Trust
Unit 5, Ground Floor, The Quadrant,
Marlborough Road,
Lancing Business Park,
Lancing, BN15 8UW

t: 01903 254789 (Option 3)
(available 24/7)


Contact us form

EPaCCS (electronic palliative care coordination system)