echo (end of life care hub for Coastal West Sussex) is here to support you at what can often be a difficult time for you and your family.

You may well have views on your future care – what you would like to happen, where you would like to receive your care and even things you may want to avoid.

It is also likely that you will be supported by a number of services and health care professionals. Communicating with them can sometimes be complicated, frustrating and time-consuming.

echo is a telephone service where you can access support and advice when you are approaching and entering the end phase of your life or have received a diagnosis of a life limiting illness.

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Your personalised care plan

echo will record your views and wishes within a confidential electronic personalised care plan. This care plan will be shared only with doctors, nurses, social care providers, ambulance services, the out-of-hours GP service and other professionals involved in your care to help them understand the choices you have made.

echo aims to improve your care by acting as a single point of contact for you so that if your needs change or you need additional help you only have to call one number.

It will also ensure that information about your care is shared between people providing your care so that you do not have to repeat the same information.

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If you give your consent then echo will keep an electronic record of your wishes and preferences for your future care, agreed care plans and information for healthcare professionals.

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