How will echo help me?

echo nurses will be able to give you some advice and support over the telephone. If they are not able to advise you themselves, they will consult with other specialist nurses and doctors to help you. echo nurses will also be able to ask other services to respond to your care needs or they will advise and direct you or your relative or carer to other services that can help you.

When can I use echo?

You, or your relative or your carer, can contact echo 24 hours a day, every day of the year, if you need advice or support:

  • If you are entering the end phase of your life or have received a diagnosis of a life limiting illness
  • If your condition or needs change and you or your relative or carer are not sure what to do
  • If you need advice about accessing equipment or practical care support
  • If you need to know how to access bereavement support echo is available for health care professionals if they need additional advice, guidance and information about your care.

How will echo affect my relationship with other services?

echo will not replace your relationship with your GP, community nurse, hospice, palliative care service, hospital or any other health care professional. Instead it will work alongside those services to improve communication and make it easier for you to access the right care.


Call 01903 254 789 (Option 3) – 24 hours a day, every day of the year.


Who will I speak to when I contact echo?

Your call will be answered by specially trained nurses. After identifying your needs they will give you advice and guidance, where possible, and contact other services if necessary.